Training Teacher-led

Salesforce Service Cloud - Training

We'll tailor the training to your specific needs and level of Salesforce knowledge.

Whether you're brand new to the platform or have been using it for years, we'll adapt the course to your level and help you refresh your knowledge with essential tips and tricks.

Price

Fill out the form to receive a quote

Course Length

4.5 hours, divided into 3 lessons

Course Type

Teacher-led

More information

In this training, you will gain a foundational understanding of the basic functionality of Salesforce Service Cloud. We'll cover both the cornerstones of service within Salesforce and tips on how to streamline your work to get more satisfied customers.

The course covers the following topics, among others:

  • Case Management
  • Omnichannel & Agent Management
  • Service Productivity & Efficiency
  • Web-to-Case, Email-to-Case, Chat, CTI and Email Channels
  • Knowledge Articles
  • Reports & Dashboards

There will be time for questions during the training.
Teachers for this course

Leadfront may use instructors other than those mentioned below, depending on availability.

Fredrik Larsson at Leadfront
Fredrik Larsson

Senior Salesforce Consultant

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